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1. Delete IE temp files

• Open a session of Internet Explorer 

• Click "Tools"

• Click "Internet Options"

• Select the "General" Tab

• Click "Delete Files"

• When the "Delete Files" window appears, check "Delete all off line content"

• Click "OK" - An hour glass may appear

• Why do we do this? - See what Microsoft says

3. Test for a pop up stopper

   • Hold down the "ctrl" key when selecting your document

   • If this works then you have a pop up stopper blocking your document download

   • Find out more on our Pop up Stopper page

4. Confirm that the PDF file extension is correctly associated with Adobe using the below steps.

   Try launching a PDF file by double clicking it.  You can search for *.pdf to find one.  If this does not work, continue checking with the following procedures.

   To check File Associations right Click Start and then click Explore.

   

   Click on Tools and then on Folder Options.

   

   Click the File Type tab and then scroll down to the PDF in the Extensions column.  Look in the Details window and make sure you see Opens with: Adobe Reader 6.0 or Acrobat Reader 5.X .  If there is another application or no application identified you need to re-associate the file extension.

   To do this click Change.

   

   Click Adobe Reader 6.0 or Acrobat Reader 5.X and then click OK. Then click OK on the Folder Options page.

   If Adobe Reader 6.0 or Acrobat Reader 5.X are not listed then you will need to install Adobe Reader from the Downloads and Links page.

   

    

5. Confirm that the web browser integration is enabled.

   • Launch Acrobat Reader 5.X or Adobe Reader 6.0 by clicking on Start, Programs then Acrobat Reader 5.X or Adobe Reader 6.0.

   • Click Edit then Preferences. 

    

   • For Adobe Reader 6.0 Click Internet and then select the check box for Display PDF in browser and Check browser settings........ Click OK. 

    

   • For Acrobat Reader 5.X click Options and then select the check box for Display PDF in browser and Check browser settings........ Click OK. 

    

6. If Adobe 6.0 try the repair function

   •  Choose Start > Settings > Control Panel (Windows 2000, NT, 98) Start > Control Panel (Windows XP), and then double-click Add/Remove Programs.

   •  Click Change or Remove Programs, and then click Adobe Acrobat 6.0 or Adobe Reader 6.0.

   •  Click Change/Remove or Change.

   •  In the Setup dialog box, click Next, select Repair, and then click Next.

   •  Follow the on-screen instructions to complete the repair.

    

7. Reinstall Adobe with latest version appropriate for the OS (not all the same)

http://www.adobe.com/products/acrobat/readstep2.html

Try the following work a-rounds if the problem can not be resolved:

Solution 1: Save the PDF file to your hard drive, and open it in Acrobat or Adobe Reader.

•  Right-click the link to the PDF file on the Web site, and then choose Save Target As (Internet Explorer) or Save Link As (Netscape Navigator).
•  In the Save As dialog box, select a location on the hard disk, and then click Save.
•  Double-click the PDF file to open it in Acrobat or Adobe Reader.
   

Solution 2: Disable Web Browser Integration.
 

• Launch Acrobat Reader 5.X or Adobe Reader 6.0 by clicking on Start, Programs then Acrobat Reader 5.X or Adobe Reader 6.0.

• Click Edit then Preferences. 

• For Adobe Reader 6.0 Click Internet and then select the check box for Display PDF in browser and Check browser settings........ Click OK.  This will open the PDF doc in a new Acrobat Reader window and resolve errors relating to the Internet Explorer Plug-In.  

• For Acrobat Reader 5.X click Options and then select the check box for Display PDF in browser and Check browser settings........ Click OK.  This will open the PDF doc in a new Acrobat Reader window and resolve errors relating to the Internet Explorer Plug-In.  

Note: If future attempts fail to open reports, you can also try manually opening Acrobat Reader after the report has been called, it will open with the last file requested in view.